Last Updated: June 2026

We aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

• Item is unused, unworn, and in original packaging
• Return request is submitted within 30 days of delivery
• Proof of purchase (order number or receipt) is provided

Items that are used, damaged due to misuse, or returned without original packaging may not be eligible for return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Clearance or final sale items
• Customized or personalized products
• Items marked as non-returnable on the product page

Return Process

To initiate a return, please contact our support team at:

Email: pakicetus149@gmail.com

Please include:

• Order number
• Reason for return
• Photos of the product (if applicable)

Once your return is approved, we will provide return instructions and the return address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your payment provider.

Shipping Costs for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We may request photos or videos for verification. After confirmation, we will offer a replacement or full refund.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card company (it may take time before your refund is officially posted)
• Contact your bank for processing delays

If you still have not received your refund, please contact us.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@pakicetus.net

We are committed to providing a fair and transparent shopping experience.